Identity Review Process
We routinely ask freelancers and clients to verify their identities to help keep Quick Jo safe. You will need to scan two documents in order to verify your identity.
Quick Jo will review your uploaded items to verify your identity. This usually takes 48 hours. Quick Jo will notify you when we complete the review. In addition to the ID/statement used in this initial review, we may require you to submit additional documentation or a short video. In some cases, it may also be necessary to contact you for a live video call.
Documents Required
Your current, valid government-issued photo ID
- Acceptable documents include passport, national ID card (NIC/CNIC), driver’s license, tax ID, or any other valid government-issued photo ID that meets these criteria
- Even when issued by a government agency, we can’t accept documents such as student IDs, employee IDs, and library cards
- Don’t crop, rotate, touch up, adjust colors, or alter the images in any way.
A recent billing statement
- Includes your name and address as well as the utility address
- The dates on your scanned statement must be within six months of the date you upload them
- Acceptable documents include bank statements, credit card statements, utility bills, or any other monthly bill that meets the name, address, and date criteria above
- Your name on the statement must match both your verified name on Quick Jo and your government ID. Your account may be a joint account, but your name must be on the account and statement
- Your address must match the location information you entered on Quick Jo
- Don’t crop, rotate, touch up, adjust colors, or alter the images in any way
Image Guidelines
Requirements for ID/statement image
- Do not edit the image in any way
- We must be able to clearly see the front of your ID. If the expiration date is on the back of your photo ID / Drivers Licence, then you should send us a scan of the back of the card, as well
- Your name and address, and the utility company or bank address information must be visible on the billing statement you submit
- All four corners of your ID/statement need to be visible in the image
- Please provide a PNG, JPEG, PDF, or BMP file
Tips for taking a photo of your ID/statement
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- Take the photo from above, with the ID/statement lying on a flat surface
- Don’t use a flash
- Don’t cover up any part of the ID/statement
- Leave margins on all sides of the image prior to capture
Your Quick Jo profile must match your verification information
- Quick Jo profile picture and ID picture must both be of you (they don’t need to be the same photo)
- Quick Jo profile address must match your address on your ID and statement
- Your Quick Jo Verified name must match the name on your ID
